Mujolo Privacy Policy

Oct 9, 2026 ·

Mujolo is a dating and social app. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.

1. Introduction

"Mujolo", "we", "us" and "our" mean [Company legal name], the operator of the Mujolo mobile app and the website at mujolo.co.zw (together, the "Service"). We are responsible for the personal information described here.

By creating an account or using the Service you agree to this policy and to our Terms of Use. If you do not agree, please do not use Mujolo. We handle personal information in line with applicable data protection laws, including Zimbabwe's Cyber and Data Protection Act.

2. Information we collect

We collect only what we need to run a dating service. It comes from you, from your device, and from sign-in providers you choose.

Information you give us

Account details: name, email address, phone number (if provided), date of birth, gender and password or sign-in credentials.
Profile details: photos, videos, bio, interests, languages, religion, relationship goals and any other information you add.
Content you create: posts, stories, comments, messages and live streams.
Verification material: a selfie or photo you submit so we can verify your profile.
Support and reports: messages you send us and reports you file about other users or content.

Information collected automatically

Location: your approximate or precise location, when you allow it, to show nearby people.
Device and usage data: device model, operating system, app version, language, IP address, crash logs and how you use features.
Push notification token, so we can send you notifications.
Advertising identifiers and ad interaction data from our advertising partner.

Information from others

If you sign in with Google or Apple, we receive your name, email address and profile photo as allowed by that provider.
Other users may share information about you, for example when they report you or send you a gift.

Sensitive information

Your profile may reveal sensitive details such as sexual orientation, religion, or a photo of your face. You choose whether to add these. By adding them to your profile you consent to us processing them to run the Service.

3. How we use your information

We use your information to run Mujolo, keep it safe, and improve it. We do not sell your personal information.

Provide the Service: create your account, show your profile, suggest matches, enable chat, posts, stories and live streaming.
Show people nearby: use your location to rank and display profiles by distance.
Process purchases: deliver subscriptions, diamonds and gifts you buy.
Keep the community safe: review reports, verify profiles, detect fake accounts, spam and abuse, and enforce our Terms of Use.
Communicate with you: send service messages, security alerts and push notifications you have allowed.
Show advertising: display ads to users who are not on a paid plan.
Improve and secure the app: fix bugs, analyse usage and protect against fraud.
Meet legal duties: respond to lawful requests and keep records the law requires.

We rely on your consent, on the need to provide the Service you asked for, on our legitimate interest in keeping Mujolo safe, and on legal obligations. You can withdraw consent at any time in your device settings or by deleting your account.

We share information only with the services that help us run Mujolo, with other users as part of the Service, and when the law requires it. We do not sell your data.

Provider	What it does for Mujolo	Information involved
Google Firebase (Authentication, Cloud Firestore, Cloud Messaging)	Sign-in, storing app data, push notifications	Account details, profile and chat data, device token
Google Maps and location services	Shows maps and nearby profiles	Location
Google AdMob	Shows ads	Advertising ID, device and ad interaction data
RevenueCat	Manages subscriptions and in-app purchases	Purchase and subscription status, app user ID
Agora	Powers live streaming and calls	Audio, video and connection data during a session
Google Sign-In and Sign in with Apple	Lets you log in with your existing account	Name, email address, profile photo
Our hosting provider	Stores our servers, database and uploaded files	All data you give us

These providers process data under their own privacy policies and our agreements with them, and may only use it to provide their service to us.

Other sharing

Other users: your profile, photos, posts, stories and live streams are visible to other users as set out in section 6.
Legal and safety: we may disclose information to authorities, courts or others when the law requires it, or to protect the safety of our users or the public.
Business changes: if Mujolo is sold or merged, your information may transfer to the new owner, who must honour this policy.

5. Device permissions

Mujolo asks for permission before it uses certain features. You can change or withdraw any of them in your phone's settings, though some features will stop working.

Permission	Why we ask
Location	Show people near you and your distance from them
Camera	Take profile photos, verification selfies and videos, and go live
Microphone	Record audio in videos and live streams
Photos and media	Choose pictures and videos to upload
Notifications	Alert you to matches, messages and activity
Internet and network state	Connect to our servers

You can turn location access off at any time in your phone's settings.

6. Public content, live streaming and safety

Much of what you put on Mujolo is seen by other people. Share only what you are comfortable with others seeing.

Profile, posts and stories are visible to other users of the app. Stories disappear from view after a set time, but anyone who saw one may have saved it.
Live streams are visible to viewers in real time and may be recorded or screenshotted by them. We keep a history of streams for safety and administration.
Messages are visible to you and the person you send them to. We may review messages and content that are reported, or when we need to investigate abuse.
Blocking and reporting: you can block users and report people, posts or stories. Reports are reviewed by our team and may lead to content removal or account suspension.
Verification: if you submit a verification photo, we use it only to confirm your profile is genuine.

Please do not share passwords, financial details or other sensitive information in chats or on your profile.

7. Payments, diamonds and subscriptions

Purchases are handled by Google Play or the Apple App Store, and managed through RevenueCat. We never see or store your full card number. We receive confirmation of what you bought, your subscription status and a transaction reference.

If you cash out earnings, for example redeeming diamonds, we collect the payout details you provide, such as a mobile money or bank account, and use them only to pay you and to prevent fraud. We keep transaction records for as long as tax and accounting rules require.

8. Data retention and account deletion

We keep your information while your account is active and delete it within [30] days after you delete your account, unless we must keep some of it.

Delete your account from the app's settings, or email us at the address in section 12. We then remove your profile, photos, posts, stories and messages.
What we may keep: transaction records required by tax law, and records needed to handle disputes, prevent fraud or keep banned users from returning. Reports and moderation records may be kept for up to [12] months.
Backups are overwritten on a regular cycle, so deleted data may remain in them for a short time.
Inactive accounts may be deleted after [24] months without use.

9. Security and international transfers

We protect your information with encrypted connections (HTTPS), encrypted storage of passwords, access controls and secure cloud services. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and tell us straight away if you think your account has been misused.

Our servers and some of our providers, including Google, Agora and RevenueCat, are located outside Zimbabwe. When your information is sent abroad, we take steps to make sure it is protected to a standard consistent with applicable law, for example through contracts with those providers.

10. Your rights and choices

You control your information. Depending on where you live, you can:

Access the personal information we hold about you and get a copy.
Correct inaccurate details, most of which you can edit directly in your profile.
Delete your account and data, as described in section 8.
Object to or restrict certain uses, and withdraw consent at any time.
Turn off location, camera, microphone and notification permissions in your phone settings.
Limit ads by resetting or opting out of your advertising ID in your Android or iOS settings.
Complain to your national data protection authority. In Zimbabwe this is the Postal and Telecommunications Regulatory Authority (POTRAZ).

To use any of these rights, email us at the address in section 12. We may ask you to confirm your identity, and we aim to reply within 30 days.

11. Age requirement

Mujolo is only for people aged 18 or over. We do not knowingly collect information from anyone under 18. If we learn that a user is under 18, we will delete the account and its data. If you believe a child is using Mujolo, please report the profile in the app or email us at the address in section 12.

12. Changes to this policy and contact

We may update this policy from time to time. When we make important changes we will tell you in the app or by email, and update the date at the top of this page. Using Mujolo after a change means you accept the updated policy.

Contact us

Email: help@mujolo.co.zw